Many thanks to those who write encouraging notes to our staff! We really appreciate the time and effort you take to do so. Read what some of our satisfied customers have had to say about DLS.
"I just want to take a moment to thank you for your excellent customer service. I have been using DirectLabs for many years now. I am one of those unfortunate Americans, having been laid off from a job, exhausted Cobra and who can only afford catastrophic insurance with an extremely high deductible. I essentially pay for all medical treatment out of pocket including of course the 10 medications I am prescribed for my ailments.
I want to thank DirectLabs for making healthcare affordable and available to the underinsured. You are a real godsend. Every physician I go to I preach the gospel of DirectLabs and urge them to make their indigent patients aware of this wonderful option. I tell the same to friends everywhere."
“I have to say that you and your company offer great customer service. Recently I started using your services for the first time and I'm very impressed and pleased with the quality of service you offer.”
“There were awkward moments in our initial working with DirectLabs here in NC but I'd have to say that your company has shown nothing but integrity and honesty in working with us and our patients. I'm very happy you are here in NC - many patients have had access to testing that would not have otherwise and have been helped significantly as a result. I look forward to more of this!”
“Very much thankful for the ability to take control of my health situation and would not be able to do this without your website!”
“Thank you so much for the wonderful customer service. How refreshing. I will definitely be using your lab from here on out and also referring my friends. I’m very involved in our community so I will be sure to tell everyone about your lab and how easy it was to utilize – the great customer service too.”
“I had invasive breast cancer 2 years ago and a hysterectomy 1 year ago as follow-up treatment to the cancer. My hormones are all over the board. I’m seeking the advice of a provider in Arizona who specializes in women’s health. The first time I had lab work (by one of the national labs) I almost fainted when I got the bill. I then learned from a local doctor friend of mine about DirectLabs.com. Thank goodness! Because of you and DirectLabs, I can continue to seek the medical advice I need.”
“In today's cold corporate world of big business, it’s refreshing to see that there are still folks like yourself who are willing to provide help and personal attention to customer's needs.”
"Your service was perfect as always!! I tell everyone I know about your service ... and most of my friends now use you ... including my Doctor!!"
“My practice is growing and Direct Labs is a very important partner to help me to problem solve my client’s complex health problems. I especially wanted to thank you because you have been an incredible resource to me by helping me to set my account up, develop special lab panels, educating me on the new services and consistently streamlining the process for my clients labs. Your service is excellent and the turnaround time to get lab results is great. Direct Labs website is very user friendly and easy to get my clients lab results.
I just wanted to thank you and Direct Labs for an outstanding job and I look forward to continuing to grow together.”
“Wow, that was fast! You guys at Direct Labs are great!!! I've used your service many times before and will continue to. Every time I've had a question or needed help, you guys are always so prompt and friendly.”
"With help like what I just received, I will definitely continue to use DirectLabs."
'It is so rare to have good customer service these days. DL is just great."
"As I placed yet another order for testing for my daughter this morning, I, again, felt very grateful to DLS for the generous gesture of offering the 15% discount to families coping with illnesses on the autism spectrum. I really don't know of another company that does such a thing, and I think it speaks volumes about the company's compassion and awareness of what we go through, financially and otherwise."
"I'm one of the millions of Americans who don't have health insurance because of a pre-existing condition. As a person with type II diabetes I know how important it is to keep track of my health. Blood tests are part of this important task. Without insurance I am at the mercy of hospitals and testing labs that charge 2, 3 .... 10 times the price as people with insurance for the exact same test."
"I recently did a series of your tests for a price that was 25% of what my clinic charges to do at the exact same lab my clinic would have sent my blood work to. The only difference was that LabCorp drew the blood.
What a relief it is to know that I now have access to a site such as yours."
"After looking at the prices my insurance is useless (even paying $300.00 per Month) as DirectLabs can provide more competitive prices for the test. Great!!!"