Privacy Policy

Services Disclaimer

DirectLabs® (DLS) is located at 112 Innwood Dr., Suite B, Covington, LA, 70433, (800) 908-0000. The Privacy Policy adopted in order to maintain clear standards of privacy and security with the information we are provided by customers for confidentiality states:


  1. We will not sell or provide secure proprietary information input by customers to any outside parties; and
  2. No customer information is kept on the publicly available server.


By accessing this website, users agree to be bound by all of the terms and conditions of the guidelines set out in this Disclaimer. Do not consult this web site unless you agree not to hold DLS liable for any errors or omissions.


We offer laboratory services for wellness monitoring. The tests, services or products found listed in our web site are not intended to diagnose, treat, or cure disease. We give no warranty that any of our services will prevent disease. All material is provided for educational purposes only and is not intended to be a substitute for a physician’s consultation. Although DLS encourages increased self-awareness and self-care, all readers are strongly encouraged to consult and work with an experienced health-care practitioner. DLS does not engage in rendering medical advice or services. Individuals with health disorders, medical conditions, or any condition needing medical supervision assume full responsibility for obtaining such professional medical assistance. Consult your physician regarding any symptoms or medical condition. We specifically disclaim any expressed or implied warranties or merchantability of fitness for any particular usage, application or purpose. DLS does not recommend self-diagnosis or self-medication, and no information within this web site or presented by DLS or its associates may be construed or interpreted as recommending self-diagnosis or self-medication.


If a laboratory test result is outside normal range, you may be encouraged to see a physician. Many tests, to be validated, will need to be repeated at the discretion of a physician. Laboratory test results may vary depending upon age, sex, time of day blood sample is taken, diet, medications, and the limits of modern technology. A single laboratory test or group of tests cannot guarantee good health. False positive and false negative test results are possible. There are various medical diseases that cannot be uncovered by these tests alone. Testing by our medical staff only constitutes a partial evaluation of your state of health and does not represent a diagnosis or treatment of disease.


DLS shall not be liable to you or anyone else for any loss or injury caused in whole or in part by procuring, compiling, interpreting, delivering or reporting information through this web site. In no event shall DLS be liable to you or anyone else for any decisions made or action taken or not taken by you in reliance on such information. Material placed online by users does not represent medical advice of DLS and we make no representations with respect to the accuracy, reliability, completeness, timeliness or usefulness of the contents.

Privacy Policy

DLS general position on implementation or compliance with HIPAA and other privacy laws.​

A. Protect and enhance consumer’s rights of access to information.
B. Improve healthcare quality by restoring trust in the system
C. Improve efficiency of delivery with national framework
D. DLS will not use or disclose an individuals protected health information (PHI) except as otherwise permitted and/or required by HIPAA.
E. PHI may be used only for treatment, payment, or healthcare operations. All other uses and disclosures will be by authorization only and Patient may revoke authorization.
F. All DLS Patients will receive and acknowledge the Privacy Notice. It is also available for the asking by mail or email, and posted in a clear and prominent place in the DLS offices at 4040 Florida Street, Suite 101, Mandeville, LA 70448.
G. Privacy Notice will describe how medical information about Patients may be used and disclosed and how they may access said information.
H. DLS will make reasonable efforts to limit disclosure of PHI as much as possible.
I. Continuing compliance with HIPAA will be achieved through ongoing assessment, oversight and informational training, as coordinated through the privacy officer.
J. DLS shall address all complaints received from patients, clients, employees or third parties in an expeditious and meaningful manner.
K. DLS respects the rights of individuals, including employees, to make complaints, ask questions or inquire as to DLS’s compliance with HIPAA and other privacy laws.
L. No adverse action or retaliation shall be taken against any such individual or employee based on any legitimate complaint, question, or inquiry.
M. DLS must identify those members of its workforce that require access to protected health information to perform their duties, specify the protected health information to which they require access and make reasonable efforts to limit their access accordingly.
N. All employees will be trained in order that DLS will be HIPAA compliant. New employees will be trained on a regular basis to ensure continued compliance with new personnel. Personnel will be retrained if significant changes occur which affect HIPAA or privacy laws. Employees, who fail to follow HIPAA requirements and/or the policies of DLS with respect to privacy rules, shall be sanctioned appropriately. Such sanctions may range from oral reprimand to termination. Any intentional breach of patient confidentiality, not permitted by law, shall be severely punished. All such sanctions shall be documented, in writing, by DLS.
O. To the extent practicable, DLS will mitigate the harmful effects of any known use or disclosure, by itself or its business associates that is in violation of the privacy rule and/or DLS’s policies and procedures.

Website Policy

In addition to the Disclaimer and HIPAA policies detailed above, uses Google Analytics remarketing features that use DoubleClick to collect visitor data and analyze traffic on our site. Google Analytics is a service that records non-personally identifiable information such as browser type, operating system, date/time of visit, where visitors came from, non-specific geographical location of visitor, pages visited on site, time spent viewing site pages, where visitors went when leaving site, and return visits to our site. This information helps us understand how our customers use our website and helps us improve our website and online advertising efforts. At no time is anonymous data collected from our website merged with any personal information collected via our contact form, orders, or other business interactions. Except as needed to enable functionality with Google Analytics and DoubleClick, anonymously collected website data is not shared, sold, or otherwise communicated to any third parties.

The Directlabs® website utilizes cookies. Cookies are small text files created by the web server and delivered through your web browser, and stored on your computer. Cookies provide a means for the website to retain user preferences, anonymously track web traffic, and identify repeat visitors. The personalization of your experience on our website, and the web in general, is made possible by cookies, allowing you to return to a website without having to re-enter your information each time you visit. Cookies do not contain personally identifiable information. Our website cookies, including the first-party Google Analytics cookie and third-party DoubleClick cookie, work together to inform, optimize and serve ads based on previous visits to our website.

Depending on the browser that you use, you can set your preferences to block/ refuse cookies, and/ or notify you before they are placed. In addition to browser-set cookie preferences, you can opt out of Google Analytics tracking by visiting Google’s Ads Preferences Manager. You can also use the Google Analytics Opt-out Browser Add-on. The DoubleClick opt-out page is available as well.

Changes to our Privacy Policy

To enable flexibility with any future changes in our offered services or website features, we reserve the right to amend this Privacy Policy at any time, for any reason. Notice of any amendments will be uploaded as an updated Privacy Policy on the DirectLabs® website and an effective date will be indicated. Please check the DirectLabs® site frequently to view the Privacy Policy that’s in effect.

Please contact us with any questions you may have about this Privacy Policy.

Last Updated: September 8, 2023